Customer Care Center & Service

Product Details

(Click to enlarge image) At DESMA USA, we offer comprehensive support through our Customer Care Center to ensure your production processes run smoothly and efficiently. We combine digital connectivity with in-person assistance, employing expert technicians to provide real-time diagnosis and support, ensuring minimal downtime for your operations. Our centralized communication system allows you to reach us via a single email and phone number, and we assign a tracking number to each inquiry to prioritize and efficiently manage service and parts needs. Our substantial parts inventory in Hebron, Kentucky, includes essential components like injection screws, barrels, and hydraulic pumps, ready for overnight shipping to keep your production line operating without interruption. Additionally, our digital diagnostic tools, including REMOS and SmartConnect, enable us to remotely assess and address issues promptly, saving you time and reducing costs associated with on-site visits while ensuring your systems are up to date and running optimally.